Frequently Asked Questions
Your guide to shopping the latest trends at Prime Vape.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn apparel with original tags attached. Please note that for hygiene reasons, certain accessories and final sale items cannot be returned.
How do I find my correct size?
Each product page includes a detailed size guide with measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Prime Vape is committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.